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Student Complaint Process

As an accredited institution, Â鶹´«Ã½ adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the university’s policies and procedures which can be found in the Student Handbook and/or in specific school catalogs . These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the University that cannot be resolved by the methods outlined in the Â鶹´«Ã½â€™s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Initiating and Processing A Complaint

Any student who wishes to log a complaint must first discuss it with the Dean of Students with the objective of resolving the matter informally. Should this informal discussion fail to resolve the matter, then a formal written complaint must be filed with the Vice President for Student Development. No complaint will be received in which the complainant refuses to commit to written record. All persons against whom a complaint has been filed will be notified of the allegations. A complaint may be withdrawn at any step without prejudice and cannot be reopened.

Procedure

Step 1 : The complainant shall file a formal written complaint with the Vice President for Student Development, using the Student Complaint Form that can be acquired from the Student Development office, or by clicking the button below. This form should be filed no later than 10 days after the incident involved in the complaint.

Step 2 : Upon the evaluation by the Vice President for Student Development, an investigation will be conducted. The investigation may include interviews of all parties involved in the complaint and the gathering of all available evidence. In the event that the matter involves academics, the complaint will be turned over to the Vice President for Academics for investigation.

Step 3 : Once the matter has been investigated, the Vice President for Student Development will inform the complainant of the resolution. If the student is not satisfied with the resolution, the complaint shall be transmitted to the President. Whomever the President designates shall meet with the parties of interest. A response to the complaint shall be indicated in writing with a copy furnished to the complainant and the accused. This response will be considered as final.

In the event that a student believes they have been unfairly treated, or have issues with the University that cannot be resolved by the methods outlined above, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Â鶹´«Ã½ is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). In order to file a formal complaint against Nelson with SACSCOC and follow the links for complaints on their site.

Below is contact information for all 50 states, the District of Columbia, and U.S territories.

Alabama

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Email: [email protected]

Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501

Email: [email protected]

Arizona

Arizona State Board for Private Postsecondary Education
1740 W. Adams Street
Suite 3008
Phoenix, AZ 85007

Arkansas

Arkansas Division of Higher Education

101 E. Capitol Ave., Suite 300

Little Rock, AR 72201

California

California Bureau of Private Postsecondary Education 
P.O. Box 980818 
W. Sacramento, CA 95798-0818 
Email: [email protected] 

For online students: 
California Department of Consumer Affairs 
Consumer Information Center 
1625 North Market Blvd., Suite N-112 
Sacramento, California 95834 
Telephone: (833) 942-1120 
Email: [email protected] 
 

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202

Connecticut

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Email: [email protected]

Connecticut Department of Consumer Protection
165 Capitol Avenue, Room 110
Hartford CT 06106
Email: [email protected]

Consumer Complaint Hotline: 800-842-2649

Delaware

Delaware Higher Education Office Carvel State Office Building
820 N. French Street
5th Floor
Wilmington, DE 19801-3509
Email: [email protected]

Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street
5th floor
Wilmington, DE 19801
Email: [email protected]

District of Columbia

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002

Florida

Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Email: [email protected]

Georgia

Georgia Nonpublic Postsecondary Education CommissionÌý
2082 E Exchange Pl. #220Ìý
Tucker, GA 30084-5334Ìý
Phone: (770) 414-3300Ìý
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Hawaii

Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
Email: [email protected]

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

Illinois

Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
Email: [email protected]
Institutional Complaint Hotline: 217-557-7359

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706


Consumer Fraud Hotline: 800-243-0618

Indiana

Attn: Director of Regulatory Compliance
Indiana Commission on Proprietary Education
302 W Washington Street, Room E201
Indianapolis IN 46204

Iowa

Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
Email: [email protected]

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319

Kentucky Commission on Proprietary Education
Capital Plaza Tower, Room 303
500 Mero Street
Frankfort, Kentucky 40601

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677

Maine

Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Email: [email protected]

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333

Maryland

Maryland Higher Education Commission
839 Bestgate Road, Suite 400
Annapolis, MD 21401-3013

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108

Michigan

Corporations, Securities, & Commercial Licensing
Licensing Division
PO Box 30018
Lansing, MI 48909

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Email [email protected]

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

MS Attorney General’s Office
P.O. Box 220
Jackson, Mississippi 39205

Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: [email protected]

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email: [email protected]

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Protection Hotline: 800-727-6432

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, Nevada 89120

New Hampshire

New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531

New Jersey

Office of the Secretary of Higher Education
1 John Fitch Plaza
10th Floor, PO Box 542
Trenton, NJ 08625-0542

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Email: [email protected]

North Carolina

Post-Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Admission
910 Raleigh Road
Chapel Hill, NC 27515-2688

North Dakota

North Dakota University System 
2000 44th St. SW, Suite 301 
Fargo, ND 58103 
Email: [email protected] 

North Dakota Consumer Protection Division 
Office of Attorney General 
Gateway Professional Center 
1050 E Interstate Ave. Suite 200 
Bismarck, ND 58503-5574 

Ohio

Ohio Department of Higher Education 
25 South Front Street 
Columbus, OH 43215 

Ohio Attorney General 
Consumer Protection Section 
30 East Broad St., 14th floor 
Columbus, OH 43215-3400 

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105

Oregon

Oregon Office of Degree Authorization 1500 Valley River Drive 
Suite 100 
Eugene, OR 97401

Oregon Department of Education 
Private Career Schools Office 
255 Capitol Street NE 
Salem, OR 97310-0203 

Oregon Attorney General 
Financial Fraud/Consumer Protection Section 
1162 Court St. NE 
Salem, OR 97301-4096 

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192

Rhode Island

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903

South Carolina

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243

Texas

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email: [email protected]

Vermont

Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

Virginia

State Council of Higher Education for Virginia
101 N. 14TH St., 10TH FL
James Monroe Building
Richmond, VA 23219
Email: [email protected]

Washington

Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email: [email protected]

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Email: [email protected]

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100

West Virginia

West Virginia Higher Education Policy Commission 
1018 Kanawha Blvd E., Ste 700 
Charleston WV 25301-2800

Community and Technical College System of West Virginia 
1018 Kanawha Blvd. E., Ste. 700 
Charleston WV 25301

West Virginia Office of the Attorney General 
Consumer Protection Division 
PO Box 1789 
Charleston, WV 25326-1789 

Wisconsin

Wisconsin Educational Approval BoardÌý
30 W. Mifflin St., 9th FloorÌý
P.O. Box 8696Ìý
Madison, WI 53708Ìý
Email:Ìý[email protected]Ìý

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

Please Note: This list will be checked and updated annually if necessary.